Tea Board IndiaTea Board India
A statutory body under the Ministry of Commerce & Industry, Government of India, constituted under the Tea Act, 1953. Tea Board oversees the development, promotion and regulation of the Indian tea industry — from cultivation and manufacturing to export and domestic trade. This marketplace is a Tea Board India initiative.
Tea MarkTea Mark — Quality Certified
The official quality certification mark issued by the Tea Board of India. Products carrying the Tea Mark logo have passed Tea Board's quality standards for purity, hygiene, and authenticity. It assures consumers that the tea is genuine, traceable, and meets the standards set for Indian teas.

Refund, Return & Cancellation Policy

REFUND, RETURN & CANCELLATION POLICY

BETWEEN

TEA BOARD INDIA (a body corporate, constituted under the Tea Act, 1953) having its head office at 14, B.T.M. Sarani (Brabourne Road), Kolkata, West Bengal – 700001 (hereinafter referred to as the “Platform Owner” or “Tea Board” which expression shall unless repugnant to the context or meaning thereof, be deemed to mean and include its successors and assigns).

AND

THE BUYER(any person, firm, company, or entity purchasing products or availing services through the Tea Board’s online platform) (hereinafter referred to as the “User”).

Effective Date: 15.08.2026

  1. PREAMBLE AND SCOPE

    1. This Refund, Return & Cancellation Policy (hereinafter referred to as the “Policy”) shall govern all commercial transactions, including the purchase of tea and availing of services, conducted between the Platform Owner and the Buyer on the official Tea Board e-commerce platform, accessible at teamarketplace.in (hereinafter referred to as the “Platform”).

    2. This Policy is formulated in strict compliance with the applicable laws of India, including but not limited to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Tea Act, 1953, along with the rules and regulations promulgated thereunder.

    3. By placing an order, submitting an application, or making a payment on the Platform, the User unequivocally agree to be bound by the terms and conditions stipulated in this Policy.

  2. CANCELLATION POLICY

    1. Order Cancellation by Buyer:The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the Seller.Cancellation requests must be submitted on the Platform.

    2. Cancellation by Platform Owner: The Platform Owner reserves the absolute right to cancel any order at its sole discretion under circumstances including, but not limited to, unavailability of the product, inaccuracies or errors in product or pricing information, or identification of a fraudulent transaction. In such an event, any amount paid by the Buyer for the cancelled order shall be refunded in accordance with Clause 4 of this Policy.

  3. RETURN POLICY

    1. Eligibility for Returns: A return shall be entertained only under the following specific conditions:

  1. The product delivered is demonstrably defective or damaged upon receipt.

  2. The product delivered is different from the product that was ordered (wrong shipment).

  3. The product was not delivered to the Buyer despite confirmation of payment (non-delivery).

    1. Non-Returnable Items:In adherence to quality and safety standards, products shall be strictly non-returnable in the following cases:

  1. where the product shows signs of degradation or contamination;

  2. where the Product has been used, altered, or tampered with by the Buyer;

  3. where the Product is not returned in its original packaging, including all original tags, labels, and accessories.

    1. Return Initiation and Timeline:

  1. The Buyer must initiate a return request within 24 hours from the date of delivery of the product. Any request made beyond this period shall not be entertained.

  2. The return request must be initiated through the Platform’s designated return portal.

  3. The Buyer is required to provide photographic or video graphic evidence clearly depicting the defect, damage, or discrepancy in the product to substantiate the return claim. Failure to provide such evidence may result in the rejection of the return request.

    1. Return Shipment and Inspection:

  1. For approved returns arising from defective products or wrong shipments, the Seller shall bear the cost of return shipping. For all other valid returns, the Buyer shall be responsible for bearing the shipping costs.

  2. If the Buyer has concerns regarding the quality of the tea, the Product may be returned to the following address: Tea Board India, 14, B. T. M. Sarani (Brabourne Road), Kolkata – 700 001.

  3. Upon receipt of the returned product, the Platform Owner shall conduct a thorough inspection within seven (7) business days to verify the condition of the product and the validity of the return claim. The Buyer will be notified of the approval or rejection of the return thereafter.

  1. REFUND POLICY

    1. Refund Processing: Upon approval of a return, the refund shall be processed within 14(fourteen) business days. The refund will be credited to the Buyer’s original method of payment.

    2. Refund Amount:

  1. For returns related to defective products, wrong shipments, or non-delivery, a full refund of the product value, including any shipping charges paid by the Buyer, shall be issued.

  2. For partial returns or other exceptional circumstances approved by the Platform Owner, a prorated refund may be issued after deducting applicable shipping fees, processing charges, and any other statutory levies.

    1. Alternative Refund Method: In cases where the original payment was made more than six (6) months prior, or if a refund to the original payment source is not technically feasible, the refund shall be processed via a cheque issued in the name of the Buyer.

    2. Non-Refundable Charges:Under no circumstances shall fees paid for Tea Board registrations, statutory filings (including monthly returns), fees, or government levies be refunded once the application or service has been processed.

  1. GOVERNING LAW AND DISPUTE RESOLUTION

    1. This Policy shall be governed by and construed in accordance with the laws of India.

    2. Any dispute, controversy, or claim arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.

    3. The Buyer may first direct any grievances to the designated Grievance Officer at:

Name: C Bharathi Raja

Designation: Factory Advisory Officer, Tea Board India

Address: 14, B. T. M. Sarani (Brabourne Road), Kolkata – 700 001.

Email: secretary-wb.tbi@gov.in

Phone: +91 89031 72141

Failing a satisfactory resolution, the Buyer may approach the appropriate Consumer Disputes Redressal Forum.

  1. LIMITATION OF LIABILITY

The liability of the Platform Owner in respect of any claim arising out of a transaction governed by this Policy shall be strictly limited to the value of the product or service purchased by the Buyer. The Platform Owner shall not be liable for any indirect, incidental, special, or consequential damages.

  1. FORCE MAJEURE

The Platform Owner shall not be held liable for any delay, failure in performance, or non-delivery of products resulting from acts or events beyond its reasonable control, including but not limited to acts of God, war, civil unrest, strikes, lockouts, governmental orders, epidemics, pandemics, or failure of public utilities.

  1. AMENDMENTS

The Platform Owner reserves the right to amend, modify, or update this Policy at any time without prior notice. Any such changes shall be effective immediately upon being posted on the Platform. It is the Buyer’s responsibility to review this Policy periodically.

  1. ACCEPTANCE

By proceeding with any transaction on the Platform, the Buyer acknowledges that they have read, understood, and unconditionally accepted the terms and conditions of this Refund, Return & Cancellation Policy.

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